Careers On The Outside - Program Manager

Goodwill Industries of Central North Carolina works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people reach their full potential through learning and the power of work.
The Careers On The Outside Program Manager is a key member of the career development services team, leading activities and staff engaged in career navigation and case management for program participants with justice involvement, including development and delivery of daily activities and training, outreach and recruitment, intake, assessment, service planning, resource navigation, ongoing individual supports, and other services needed to facilitate successful outcomes.
The role is responsible for leading and growing agency re-entry initiatives, developing processes/procedures, program curriculum development, employer and partnership development, strategic and annual business planning, and other agency initiatives; informing the organization of best practices that support program, cultural, and fiscal objectives.
This position will operate out of Goodwill’s Home Office located at 1235 S.
Eugene St.
, Greensboro, NC.
Regular travel throughout our five-county territory, including Guilford, Alamance, Randolph, Rockingham, and Caswell Counties, is required.
Essential Functions: To be successful, the Careers On The Outside Program Manager must be very organized, able to multi-task, and excel at communication and coaching.
Key responsibilities and activities: Leads activities of the Careers On The Outside program and staff, utilizing coaching and servant leadership principles resulting in continuous programmatic, individual, and team development.
Implements Careers On The Outside program activities, including workshop facilitation, curriculum development, and intake duties to determine program eligibility, suitability, and orientation.
Recruits and enrolls program participants; includes effective collaboration with partners and others to support participation and remove barriers to engagement.
Carries an active caseload of individuals receiving career navigation and/or case management services.
Develops, plans, executes, and analyzes departmental policies, processes, data collection, and evaluative efforts.
Develops program strategic, annual, and business plans, with development and execution of supporting program benchmarks, analysis, and dissemination.
Monitors the effectiveness of program activities throughout the year, making recommendations as needed.
Directs, hires, trains, and supervises all assigned staff, providing guidance, evaluations, and disciplinary action as needed.
Markets program to potential program participants, referral sources, community groups, and a variety of industry representatives.
Effectively builds partnerships and collaborates with community partner agencies, referral sources, and employers/business partners.
Includes partner education about work incentives, bonding, barrier removal, etc.
Leads agency’s CARF accreditation activities for program, ensuring compliance with program standards.
Assists in the acquisition of external funding for program delivery and/or expansion, while managing the requirements of any funding sources for program outcomes and reporting.
Represents the agency at community events, resource fairs, chamber meetings, etc.
Performs a variety of office and administrative duties including data collection, case noting, plan creation, correspondence, report preparation, etc.
Minimum Requirements: Due to the peer support model of the program, qualified individuals with a criminal background are encouraged to apply.
There may be limitations based on the nature and timeline of conviction history.
Bachelor’s Degree from an accredited college or university in human services, sociology, psychology, business management, education, or related field.
Associate Degree and four years of related experience may be considered in lieu of a Bachelor’s Degree.
3-years’ experience providing case management, career navigation, or similar supports to diverse populations in workforce development, social service, or re-entry settings.
2-year experience supervising and developing, and or training others.
2-years’ experience developing and maintaining community partnerships, with demonstrated ability to collaborate with partner agencies.
Previous experience in career counseling and/or classroom instruction.
Proficient in the use of computers and data entry to a variety of productivity software.
Excellent researching, organizational, and oral communication skills.
Ability to independently negotiate competing priorities and facilitate productive relationships with diverse teams.
Strong critical thinking, problem-solving, and analytical skills.
Ability to handle volatile customers and situations without input from others and in alignment with organizational mission, values, philosophies.
Excellent skills and understanding of technology, digital skills needed for today’s careers, productivity software, digital trends, etc.
Includes intermediate skills with Microsoft Office Suite; intermediate skills with database use, web-based learning, and online job application platforms; knowledge of peripheral devices, digital platforms, tools, and software.
Good command of written and spoken English, including good grammar, is required.
Ability and willingness to attend after-hour events as scheduled.
Valid driver’s license, acceptable driving record, reliable vehicle, & proof of personal vehicle insurance coverage.
Ability to pass pre-employment drug screen.
Hours: Position is full-time.
Work is generally conducted Monday-Friday, 8:00am-4:30pm, with occasional requirements for evening/weekend events.
Salary & Benefits: Salaried/exempt position, starting salary $48,000- $52,000 depending on experience and education.
Benefits: Medical, Dental, and Vision benefits available for ALL part-time and full-time employees.
Many other benefits including: paid time off, holidays, employee discounts, matching 401k plan, tuition assistance, life insurance, disability insurance, legal and ID theft insurance, critical illness/accident insurance, long-term care insurance, Employee Assistance Plan (EAP), and even pet insurance!