*Job Title: Concierge *
*Duration : 6 months Contract (with potential for extension)*
*Work Location: Greensboro, NC *
*06:00 AM - 06:00 PM *
*Lunch: 11:30 AM - 12:00 PM*
*Days: Sun, Fri, Sat*
*JOB RESPONSIBILITIES:*
I.
Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas
II.
Provide strong customer coordination to ensure excellent service to all customers.
III.
Follows proper phone procedures and etiquette, no cold transfers.
IV.
Ensure refreshment area is clean and stocked
V.
Greet customers in a friendly and consistent manner
VI.
Provide customers with assigned work spaces and internet access information, as requested
VII.
Provide customer assistance in obtaining reservations for transportation, lodging, meals etc.
and negotiate corporate discounted rates.
VIII.
Offer information on local attractions, restaurants, and events in the area
IX.
Oversees utilization of courtesy car, per approved standard operating procedure
X.
Ensures all visitors sign in and wear corporate approved visitor badge
XI.
Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.
XII.
Continuously maintain Salesforce customer preferences data, survey and input
XIII.
Proactively update and maintain visitor log input in customer preference data base, currently View360, with input from Customer Service Representative’s for each departing customer
XIV.
Create/cancel single and multi-line purchase orders, including the need to add recover fees (i.
e.
Paint Supplies, Travel Expenses, Pilot Fees.
.
.
)
XV.
Process SAO requests and scanned document files from IOS
XVI.
Process internal payments with billing to management and external payments (CHASE)
XVII.
Facilitate initial and recurring training of employees in the Concierge position.
To include but not limited to Salesforce, FlightAware FBO Toolbox and other necessary procedures.
*EDUCATION:*
* High school diploma or equivalent.
*EXPERIENCE:*
* Minimum 3 years customer service or relative administrative experience required.
*QUALIFICATIONS:*
* Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
* Experience with multiline telephone
* Excellent communication skills – verbal and written.
* Professional demeanor and ability to accept instructions and directions.
* Customer relations and interpersonal skills.
* Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.
Job Type: Contract
Salary: $20.
00 - $25.
00 per hour
Schedule:
* 8 hour shift
* Day shift
* Weekends only
Experience:
* customer service or relative administrative: 3 years (Preferred)
Work Location: In person
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